Darcy Byrne, Director of Operations
What is my favorite company value? Team. As a whole, All-Terrain has created an atmosphere where I hope everyone feels they are an important part of the team. Without a strong team we would not grow as a company. The willingness for members of All-Terrain to welcome in new members has become very inviting over the years and I am proud to have been a part of that. The three other values are major factors, but I feel team is where All-Terrain originated from!
Brad Bateman, Spray Team Division Leader
Certified Arborist and Master Gardener
What is my favorite company value? Customer Experience. When a customer calls All-Terrain asking for a service, I enjoy being a part of a team that performs the requested service beyond the customer’s expectations. It’s also great being able to be a part of the final process of sending an accurate, timely invoice and making sure everything was done to All-Terrain’s standards.
Ryan VanValkenburg, Mowing Division Leader
What is my favorite company value? Customer Experience and Team go hand in hand for me. Without a great team, we wouldn’t be able to provide the service and quality of work that we do. As the largest lawn care company in Fargo, we service a ton of lawns. Having a great team that works well together ensures that we can deliver a great customer experience week after week. My passion is making a lawn look as if it were mine. Without flexibility and leadership within the team, there’s no way we could provide the customer experience that we strive for. In my Ten years at All-Terrain we haven’t missed a scheduled weekly mowing! That wouldn’t be possible without a great mentor like Darcy. I feel proud to be a part of a team that can achieve that amidst the rain and other ND weather, while delivering a great service!
Kristofer Knutson, Large Commercial and Weed Abatement Division Leader
What is my favorite company value? Being Real. Communication is essential in the fast-paced environment we work in. All-Terrain wouldn’t be able to function on the level we need to succeed without honesty. It is reassuring to know that our team has been trained to be real with each other and to be real with our customers. And to be real with you, one of my reasons for choosing this value is because I didn’t want to pick the same answer as Darcy, Brad, or Ben.
Matt Langemo, Customer Relations Manager
My favorite value is “Customer Experience”. It is our focus on the entire customer’s experiences that separates us from other companies. We want customers to feel we’re easy with whom to do business and comfortable working with us. It’s why we give our team uniforms. It’s why we brand our vehicles. It’s why we prohibit smoking and swearing. It’s why we have an online portal through which customers can see the services for which they’re registered, pay their bills, and rate us. It drives about everything I do!
Ryan Such, Owner
My favorite value is “Be Real”. This is the value that makes all of the other values work. Without a culture where we can Be Real with each other and our customers we cannot have a Team that delivers a Customer Experience we can be proud of.